Privacy Policy

What we collect

Depending on what you do on the site:

• Decorative-wall quotes: service type, postal code, measurements, style and material preference; then, if you continue past the estimate, your first name, email and phone number, and a timing preference.
• Assessment requests (HVAC, plumbing, electrical, and repair or replacement of decorative walls): the service and type of work, your answers to the service-specific questions, postal code, urgency, and your name, email and phone number.
• Contact and privacy-request forms: your name, email, optional phone number, and the message you write.
• Marketing attribution: where you came from (for example a search or ad campaign) and the page you landed on. This doesn't include your name or contact details.
• On your device: a random session identifier and your in-progress quote are kept in your browser's local storage so you can resume. Clearing site data removes them.
• Saved as you go (estimate flow): as you complete each step of an instant-estimate quote, Servino saves the project details so far (the service, your ZIP or postal code, wall size, style, material choice, the step you reached, and the attribution above) with your session identifier. This is saved without your name, email or phone number. Those are sent only when you choose to continue on the contact step.

Servino doesn't collect payment from you on this website and never asks for card details. You pay the service provider directly. We don't ask for government ID or date of birth.

How we use it

We use your details to prepare and follow up on the estimate or assessment you asked for, to reply to messages, and to coordinate your project with the independent service provider. We don't use your contact details for promotional marketing unless you separately opt in to that in future.

Chat assistant

The chat widget is a guided assistant that runs in your browser. Browsing its options sends nothing to Servino. A message or contact detail is sent only when you press the button to send it to our team, and the widget says so before you do.

Photos

A photo you add to a decorative-wall quote is processed only on your device to show a preview. It isn't uploaded to or kept on Servino's servers. If that changes, we'll update this policy first.

Storage & sharing

Project, assessment and contact details are stored in a database operated by Servino. To arrange your project we share the details a service provider needs to quote or do the job with the independent service provider handling it. Some non-identifying technical information (such as analytics events) may be logged for debugging; those logs don't include your name, email or phone number.

Your choices

You can get a decorative-wall estimate without giving contact details; they're requested only when you choose to continue. You can ask to see, correct or delete the personal information we hold about you, or withdraw consent to be contacted.

• Use the privacy request form.

We may need to confirm your identity before we share or delete information.