Terms of Service

The service

Servino lets you describe a home project, receive an estimate or request an assessment, and submit the project as a request. Servino is your point of contact for inquiries, estimate coordination, scheduling and follow-up. The work itself is carried out by an independent service provider. Coordination happens with the Servino team by phone or email, not through in-app messaging or automated scheduling.

Estimates & assessments

• Instant estimates (installing wall panels, marble sheets, wallpaper or decorative partitions) are non-binding. They come from Servino's pricing tool using the information you entered at the time, and are not a final or contractual price.
• Assessment-first services (HVAC, plumbing, electrical, and repair or replacement of decorative walls) have no price until a professional has assessed the work. Submitting an assessment request does not give you a price or book anything.
• The final price is set out in the service provider's quote or invoice, and may differ from an estimate if the site or scope differs from what was described.

Submitting a request

Submitting your contact details and timing creates a project request, which means you've asked Servino to follow up. It does not mean:

• a professional has been assigned,
• an appointment has been scheduled,
• any payment has been made or is due, or
• work has been booked or confirmed.

Payment & cancellation

In plain terms:

• You pay the service provider directly. The independent service provider who carries out your project issues your invoice and is paid by you for the work.
• Servino doesn't take payment from you. There is no online checkout on this website and submitting a request is free. Servino never asks for card details.
• How Servino is paid. Servino receives a referral fee from the service provider, who is invoiced by Servino. You are not invoiced by Servino.
• Deposits, refunds, warranties and taxes for the work are the service provider's responsibility and are set out in their quote or invoice. Please read them before you agree, and ask the service provider (or us) if anything is unclear.
• Cancelling. You can withdraw a Servino request at any time by contacting us; Servino charges no cancellation fee. Cancelling work you have already agreed with a service provider is governed by that provider's quote or invoice terms.

Service providers

Work is carried out and invoiced by independent service providers, not by Servino employees. Servino is your point of contact and coordinates the project, but doesn't itself perform, supervise or guarantee the physical work, doesn't employ the technicians and doesn't hold their trade licences. Servino hasn't published licence or insurance details for service providers; some trades have legal licensing requirements, so please ask us what we can confirm for your job before you agree to any work.

Completion and confirmation

Once the service provider reports your project complete, Servino will ask you to confirm. If something isn't right you can report an issue instead, which pauses the project so it can be looked into rather than closing it out automatically.

Your information

You're responsible for giving accurate project details (location, measurements, answers to questions, contact information). Estimates and follow-up depend on them being correct. See the Privacy Policy for how we handle them, or contact us with questions about these terms.